Policy

Free Shipping

Aclinker will ship your purchase to any corner of Australia, with all products under 20kg automatically qualifying for our Free Shipping option. This option is sent via Australia Post and all deliveries are sent with insurance and registered post. This means someone will need to sign for your goods when it arrives. If no one is home, a card will be left for you and your gear will be delivered to the local post office, where you can collect it at your convenience.

For items over 20kg, the additional freight fee will be displayed in your shopping cart. The amount will vary according to the weight of the item and shipping destination within Australia.

You can easily calculate the shipping cost of any item directly on the product page by using the Shipping Calculator.

Express Shipping

If you need your gear faster, then we have an Express Shipping option. Charges for Express Shipping can be calculated by using the handy Shipping Calculator located on each product page.

We will choose the fastest option we have to get your item to you. Please note: Express does not always mean overnight. This depends on where your order is shipping from in relation to the delivery address.

If you need equipment by a specific date, please give us a call on 03 9689 2900 . Our online team will do their best to get your order to you on time.

Delivery Timeframe

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

PLEASE NOTE! All deliveries from Aclinker are made via Australia Post and StarTrack, both of which are 3rd party businesses and Aclinker can not be held accountable for delivery delays during their peak times.

Star Track Road Express

Some of our products are too bulky or heavy to send by Australia Post eParcel. These products need to be sent by Star Track Express, and can be delivered to your address or to your nearest Star Track depot for you to collect.

Please call us on 03 9689 2900. if you wish to learn more about these options.

30 Day Easy Returns

We want you to be totally happy with the products you purchase from Aclinker. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund, exchange or credit. Items that have been opened may be accepted back at our discretion, however a restocking fee may apply. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Easy Returns policy. It’s the customer’s responsibility to get the purchase back to us and associated shipping fees are not refundable.

Is my gear faulty?

If the product you have purchased from Aclinker has a manufacturing fault, Aclinker will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product. If the item is DOA (dead on arrival) or develops a fault that is covered by the warranty within 30 days from the delivery date we will replace the item immediately with a new one.

When starting out with any new piece of technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear. Commonly we find that equipment is not faulty but rather is being incorrectly used, so please be sure to check the basics before returning your gear:

  • Check leads, plugs and connections
  • Read the manual
  • View manufacturer websites for any updates on product manuals, features or firmware updates

How do I return a faulty item?

Please email info@dawntronic.com.au with the following information about your faulty equipment:

  • Order Number
  • Serial Number
  • Brand
  • Model
  • Detailed description of fault

What next?

Once Aclinker has received your information, we will contact you with advice on where to send your product to be repaired, whether that is Aclinker or a local repair centre.
Please Note: The customer is responsible for freight back to us or to the local repairer, we are happy to cover costs back to you.

Things to remember

Most distributors require that any units repaired under warranty must have a proof of purchase, so hold into your receipt and keep it safe.

Aclinker does not accept liability for returned goods damaged in transit, so pack your returned goods carefully. Always keep original boxes for your equipment so you can safely move or send your unit for repair. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage can occur to poorly packaged returns.Aclinker.com.au is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.aclinker.com.au, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Aclinker.com.au will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

+61 (0) 3 9689 2900

info@dawntronic.com.au